New Health Alliance of Pinellas County Mental Health and Health Providers for a wellness-based future and a ‘no wrong door’ approach to receiving services.

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“Where do I get help for behavioral health (mental health or substance use) issues for me, my family, or friends in Pinellas County?”

The Wellness Connection will be for every resident, regardless of insurance or lack thereof.

Our residents can be assured that they will receive the same screening and assessment process whether they call the Wellness Connection number or the number of any of our current 10 behavioral health providers.

The Wellness Connection partners are committed to providing the highest quality of services for the individuals in Pinellas County. Working together has shown to be the most efficient and effective way to provide care.

Statement of Need

Pinellas County has been experiencing an increasing demand for crisis services for individuals with mental health and/or substance use disorder. Limited capacity for triage screenings, assessments, placement, and care coordination contribute to the growing need for coordination of crisis services. With the highest rate for Baker Acts in Florida and Marchman Act involuntary referrals continuing to increase, not necessarily attributable to population increase, Pinellas County must have the infrastructure and programming necessary to streamline services, create cost efficiencies and improve individual engagement in continuing care services that maximize resources. State and local funding have not increased to meet the growing demand for services let alone invest in bold infrastructure development. Limited processing space in conjunction with increased demand necessitates facility realignments and co-located support. Providers receiving referrals need infrastructure to provide transparency of operational processes and increased metrics management.

As health care costs continue to consume an increasingly large proportion of budgets; payers, providers and policymakers are developing “high utilizer” programs with a greater sense of urgency. These “high utilizers” have complex behavioral, health and social needs that require enhanced engagement, coordination and follow along. As a result, these individuals often bounce between jail/crisis units/detoxification units/residential programs/emergency departments/ homeless shelters and hospitals. They experience multiple admissions, face possible institutionalization or continue in treatment with no/limited change in functioning: all costly, chaotic, and ineffective ways to provide care and improve outcomes. These issues could also be addressed with communication and collaboration facilitated through a Centralized Receiving Service. 

Our residents can be assured that when they call the Wellness Connection line, they will receive a local behavioral health professional to warmly welcome them, provide thorough screening and assessment of services they need now, which always includes screening for suicide.

They can be seen at the Wellness Connection Welcoming Center virtually or in person and can be seamlessly warm transferred to the provides of choice and to 211, if there are other needs.

What is the Wellness Center?

Pinellas County is fortunate to have a large network of collaborative service agencies coming together in the Wellness Connection.

No wrong door approach!

  • Behavioral Health combined with physical healthcare offering a holistic approach
  • The right services, at the right time, in the right place
  • Culturally sensitive, gender identity friendly, judgement free
  • Welcoming to all residents of Pinellas County

While this site is under construction, please visit our provider’s websites:

Personal Enrichment through Mental Health Services (PEMHS) has been committed to providing care in crisis since 1981. Our dedicated staff and comprehensive range of programs are designed to meet the needs of children, adults, and families to build strong communities. PEMHS is a private, non-profit behavioral health care organization located in Pinellas County, Florida. Programs include a 24-hour suicide hotline, emergency screening, and crisis intervention services, inpatient services for adults and children, and community-based programs. We understand that high-quality services are necessary to obtain the best outcome for individuals and families facing behavioral health issues. PEMHS is licensed by the Florida Department of Children and Families and by the Florida Agency for Health Care Administration. PEMHS is also certified by the American Association of Suicidology and is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). PEMHS provides Crisis Stabilization, Emergency Services, Crisis Intervention and Diversion, Mobil Crisis, Community Based Care, Pinellas Integrated Care (PIC), System Navigation, Access Center BNET, Juvenile Addiction Receiving, In-Jail Adult Marchman Screening, Psychiatric Services, Outpatient for Federal Probation, Pretrial Intervention, Care Coordination, Recovery Room, 23 Hour Observation, 24/7 Suicide Hotline, Partnership National Suicide Prevention Lifeline,  Assessment and Outpatient Services.

BayCare Behavioral provides Assessment/Intervention/Outpatient, Inpatient Psychiatric, Intensive Outpatient and Psychiatric Services.

Suncoast Center offers Outpatient Behavioral Health services including assessment, individual and group therapy services, psychiatric services including injection clinics for long-acting injectable medication for psychiatric treatment. Specialized outpatient and in-home therapy services are available for individuals who have experienced trauma, including sexual assault trauma. Case Management Services including both Targeted Case Management and specialized case management support for forensically involved clients and other special populations.  In-home and community-based services continuum including preventative family support & therapy services, Early Childhood Services for young children with behavioral issues and their families, school-based therapy services in select Pinellas County Schools, intensive in-home services for youth at risk of more intensive services. Florida Assertive Community Treatment team provides comprehensive ACT services to some of the most psychiatrically needy clients. In addition, Suncoast Center is the Children’s Advocacy Center to Pinellas County and the Rape Crisis Center for Pinellas County.

Boley provides Community Based Care, Housing, Homeless Services, Recovery and Residential Services, Employment Services, Veteran Services, Assessment/Intervention/Outpatient and Case Management.

Community Health Centers of Pinellas provides numerous health care services for your whole family:

Directions for Living is a 501(c)(3) non-profit established in 1982 and has a rich history of healing and preventing trauma in the community, specifically due to homelessness, child abuse or neglect, human trafficking, and mental illness and addiction. Directions for Living offers a wide array of outpatient services to promote prevention, wellness, and recovery for adults and children in need, including substance misuse treatment, case management, individual/group therapy, psychiatry, homeless services, early intervention services, and parenting classes.

Operation PAR provides Medication Assisted Treatment, Psychiatric Services, Detoxification Inpatient and Outpatient, Laboratory Services, Residential Treatment, Assessment/Intervention/Outpatient, Case Management, Child Development Services, Community Based Care, Prevention and eService’s.

Windmoor services are available 24/7, offering no-cost assessments both in-person and via tele-health.  We are a 140 bed Baker Act receiving facility offering Acute Crisis Care, Inpatient General Psychiatric Care,  Detox and Addictions Treatment Care, a specialized Active Duty Military and First Responder unit, in-person and tele-health Intensive Outpatient Care and ECT.

Inpatient Care: Clinical professionals looking to refer patients to a dependable behavioral health facility in the Tampa Bay area can trust Windmoor Healthcare. We’re licensed, accredited, and dedicated to providing the best possible care to all patients.

Outpatient Care: Patients that require less intensive care or a step down from inpatient care can receive outpatient or partial hospitalization treatment at one of our outpatient facilities located in Clearwater, Tampa, or St. Petersburg.

Professional Referrals: Patients that require less intensive care or a step down from inpatient care can receive outpatient or partial hospitalization treatment at one of our outpatient facilities located in Clearwater, Tampa, or St. Petersburg.

Baker Act: Windmoor Healthcare is a designated Baker Act receiving facility under the Florida Mental Health Law. This means we accept involuntary patients if they are a serious danger to themselves or others.

Providers offer services in-person, virtually, via telehealth or by phone. Check with a desired provider for the specifics of each service.

Data Tells Our Story

Action speaks louder than words. Here’s what we did so far:

Our Collective Outcomes:

Healthcare Outcomes